Outlasting the economic recession requires a thoughtful business strategy that includes acting quickly and decisively to adjust staff; staying within core competencies; conserving as much cash as possible; avoiding any unnecessary expansions; and communicating frequently with employees, investors and other stakeholders. According to two land use industry veterans and longtime ULI leaders, implementing such a plan can help real estate companies survive the slump and be better positioned to thrive when the upswing begins.
Peter Rummell, chief executive officer of the Nicklaus Companies in Jacksonville, Fla., and J. Ronald Terwilliger, chairman of Dallas-based Trammell Crow Residential, recently shared their insights company repositioning during a ULI webinar moderated by Gadi Kaufmann, managing director and chief executive officer of RCLCO/Robert Charles Lesser & Co. in Bethesda, Md. The webinar was part of an ongoing online series sponsored by ULI on topics related to the economy and the outlook for the industry.
Rummell and Terwilliger, both developers, based their advice on experience gained from weathering recessions during the past three decades, with Rummell applying lessons learned while at the St. Joe Company and Disney, and Terwilliger at Trammell Crow Residential. While none of the previous recessions, including the last major real estate recession in 1991-92, were as severe as the current one, the actions taken then provide a solid framework for battening down in today’s environment. Having a clear, actionable plan, said Rummell and Terwilliger, is the key to moving a company forward – even slowly – in a down market. “Hope,” noted Rummell, “is not a strategy.”
“Defining the problem is the first step,” Terwilliger said. In the case of real estate development, he said determining the right course of action requires using the best information available to 1) weigh demand versus supply, factoring in long-term projections for both; and 2) calculate the probable timing of a turnaround. Defining the problem also entails determining the impact of the current situation on cash flow, and which actions a company can take to improve projected cash flow, such as cutting overhead.
According to Rummell, it is critical to remember that “time is your enemy,” meaning that when the need for staff cuts becomes apparent, the decision for reductions must be made quickly. “It is a human tendency, particularly if you are in real estate, to be an optimist, to assume that things will get better. These are tough decisions, and we want to put them off, because you never think that you have to do what you really have to do.” However, he said, dragging out cutbacks not only hurts morale, but adds overhead during a time when the company can least afford it.
Both Rummell and Terwilliger advised carefully sizing up who should be retained, avoiding the desire to base such decisions solely on seniority. “That (seniority) cannot be the most important determinant,” Terwilliger said. “Keep the people you want to be with you going into the next up cycle. Look for cross-over opportunities to place people in new roles. Keep your best players, because you will not be able to hire them back.”
“The criteria for best may not be the smartest, or toughest, or the biggest producer. In an organizational culture, you have to think about who best compliments the organization, who brings the best chemistry, who makes things happen.” Rummell said.
Another key survival tool is to stick with operations that have a proven track record for the company, according to Rummell and Terwilliger. “Remember what business you are in,” Rummell said. “We all forward-integrate into new opportunities in good times, but when things slow down, it is hard to let them go. This doesn’t mean there aren’t opportunities to consider, but make sure they are time-tested and stress-tested, so you can do them for the long run. Don’t kid yourself about overhead allocations and long-term values.”
Using Trammell Crow Residential as an example, Terwilliger noted that the company’s core business is the development and sale of market-rate, multifamily rental housing. Although the company had entered into other operations in previous years, it has reverted to its core business. “(During up cycles) many of us tend to get stretched a little thin and forget what our core strength is,” he said. Consider the near-term and intermediate-term outlook for the primary business, Terwilliger advised, noting that is it highly risky to delve outside core operations if there is no apparent competitive advantage.
A fourth component of a survival strategy is to conserve as much cash as possible to stay afloat during the credit crisis, said Rummell and Terwilliger. “Liquidity is essential to paying the bills and staying in business,” Terwilliger said. “If you run out of cash, you run out of business.” He advised testing the duration of revenue by preparing different scenarios that allow for sufficient cash reserves under the worst case conditions, and for sharing such a plan with investors, lenders and other stakeholders. In addition, Terwilliger said is it important to minimize or eliminate non-essential outlays, including new pursuits or expansions. “Defer new development when financing is uncertain. Be realistic,” he said.
“If they don’t conserve cash or make cash, those (ventures) are the enemy,” Rummell said. “Cash is king, and there is no queen. If you remember that in the good times, you don’t have to re-learn that in the bad times.”
During a time of such unprecedented economic uncertainty and market volatility, it is critical to communicate well to those “who will lead you into the future,” Terwilliger said. “Be honest. Don’t be Pollyannaish. But, share your vision and keep your team informed.”
Rummell pointed to the wisdom of seeking the advice of a trusted female – specifically, he advised men who are married to follow the intuition of their wives. “Listen to your wife,” he counseled. “Women have a sense about people and situations that men don’t. It is an amazing tool and it should not be ignored.”